Frecuently Asked Questions
You can purchase Oceane products in many ways:
- You can visit one of the Authorized retail locations (we have a worldwide presence at major shopping centers)
- You can place a telephone order with us. Call us at (770) 857-3577 and we will make sure you are happy with your purchase.
- Shop online. Our website is a friendly, easy to use, secure, and hassle-free. Just browse our site, review our collections, fill up your shopping cart and follow the instructions that guide you through the checkout process. Your order will be processed and shipped within 2 business days.
Here at Oceane we accept all major credit cards as well as PayPal payments.
We are required by law to charge the local sales tax (8.1%) on orders being shipped to within the state of Nevada (because we ship from our Nevada fulfillment center). There are no taxes imposed on orders that ship to all other states.
At Oceane we use one of the most advanced security systems available today on the Internet, called Secure Sockets Layer (SSL) technology. Our software scrambles your credit card and personal information so no one outside our system can read or access it. We also use Paypal as our credit card processing system. That is, we do not store your credit card information.
We charge $7.95 for all orders shipped within the continental USA regardless of the order size or weight. We usually ship with either UPS or Fedex to ensure a timely delivery time (2-4 business days). Orders shipped outside the continental USA are charged with $29.95 flat fee to anywhere in the world. We use USPS Priority Service when available for most international shipments. We will make sure to try our best to send all orders as gifts. However, for international orders the customer is responsible for any duty or customs charges that may apply in different countries.
We usually ship within 2 business days from receiving the order. Within the continental USA we currently ship with either UPS or Fedex. Outside the USA we usually ship with USPS Priority Mail and DHL.
There are many online retailers that sell counterfeit, expired, or stolen items. Usually the best way to tell an unauthorized source of the products is by a relatively very low retail prices or if the products look torn, old, or mishandled. If you come across a much lower than our MSRP source of our products please use judgment before purchasing and definitely before applying the products.
The best way to make sure the Oceane products you are buying are authentic is to either buy it directly from us either online or over the telephone or to purchase the Oceane products at an authorized retail location at a shopping center near you. You are always welcome to contact us and verify the authenticity of your source or retail location. It is very likely that if you see the Oceane products at a store or kiosk at a shopping center the products are authentic and original.
In any event, the Oceane products are NOT authorized to be sold online anywhere else except on our company official website www.oceanebeauty.com. If you see the Oceane products online elsewhere such as on eBay, Amazon, or other sites please be cautious and refrain from online piracy.
Although most luxury cosmetic / skincare companies do not accept returns mainly due to the inability to assure how the products were handled / stored after leaving the premises, OCEANE Body.Mind.Soul will accept returned items that answer to the following conditions:
NEW/ UN-OPENED/ UN-USED PRODUCTS
If you had a change of heart and decide you want to return brand new / unused and unopened products, you can return products based on the following conditions:
The purchase was made on: www.OceaneBeauty.com OR over the phone directly from the OCEANE Body.Mind.Soul corporate/brand office. We, as corporate, can only handle returns/ exchanges if we have all the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
If you purchased the products at an independent / 3rd party owned and operated retail location or authorized reseller, to resolve any transaction issues/ exchanges/ or returns, please contact the specific point of sale where you purchased the goods, as each point of sale has its own return policies as established by its ownership team. We can assist with any product related questions or usage issues if needed - simply call our offices, just please be aware that the retail stores are separate independent business entities and resolutions with regards to purchases and in store experiences will/must be handled at the retail level. (NOTE: OCEANE Body.Mind.Soul Corporate does not engage in brick & mortar retail (ONLY direct retail via our online website/or by phone.)
The items must arrive back to OCEANE Body.Mind.Soul offices within 14 days from the date the transaction was made in order to be returned or exchanged. Items must be accompanied by the original receipt and a letter explaining the reason for the return/exchange. The items must arrive back in its original form, namely, in its original package, sealed and unopened/unused in order to be returned or exchanged. Customer is responsible for any additional shipping costs on exchanged items. Please call our office for return instructions (770) 857-3577.
All refunds will be credited to the card used to make the original purchase. Please allow one or two billing cycles for the credit to appear on your statement.
OCEANE Body.Mind.Soul “SATISFACTION GUARANTEED” PROGRAM
At OCEANE Body.Mind.Soul we are confident with the Quality and high level performance of our products. We would like to encourage you to enjoy the Forever Flawless experience “worry-free”. Therefore, we offer our OCEANE Body.Mind.Soul SATISFACTION GUARANTEED PROGRAM:
Try any of our OCEANE Body.Mind.Soul products pretty much risk-free. Add them to your beauty routine, see how well they work with your skincare regimen, and savor the compliments you will receive. We are confident you will LOVE it! In the event you are not fully satisfied, here are the terms and conditions of our SATISFACTION GUARANTEED program for opened and used products:
EXCHANGE: Return opened / used product and you can exchange with any NEW OCEANE Body.Mind.Soul product (of equal or lesser value). Up to 1 exchange per product allowed. Regular S&H fees apply.
REFUND: Receive a full refund (minus a 25% handling / restocking fee). Ship back the product/s you have tried and are not satisfied with along with your original receipt and add a note stating why you are not satisfied, please include full contact information. In the event you chosen not to exchange the retuned items with another product to try, we will refund you.
Both the exchange and refund options included in our SATISFACTION GUARANTEED PROGRAM can be utilized for opened/used products within 30 days of purchase with the proof of purchase in the form of the original receipt.
The purchase was made on: www.OceaneBeauty.com OR over the phone directly from OCEANE Body.Mind.Soul corporate office via our sales line (770) 857-3577. We can only handle returns/ exchanges if we have the transaction details, were paid directly for the goods, and thus have access to reverse the transaction.
Our SATISFACTION GUARANTEED PROGRAM is also accepted at a few select retail locations that have chosen to participate. If you did not purchase directly from us, you must contact the retailer where the original transaction was made to see what their specific Return/Refund policies and processes are.
At Oceane we are committed to your privacy. Therefore, we will not sell, rent, share or loan your personal information to any unrelated third parties.